Refund Policy

THE SHORT VERSION

• Unspent KestraGems: refundable within 14 days of paying.
• Spent KestraGems (ranks, claim space and other items you have received): final.
• Not delivered or charged twice: always fixed or refunded.

UNSPENT KESTRAGEMS

If you have not spent the KestraGems from a purchase, you can ask for a full refund within 14 days of paying. If you spent some of them, we refund the value of the gems you have not spent. The refunded gems are removed from your account.

SPENT KESTRAGEMS

KestraGems are delivered straight away. When you pay, you ask us to deliver them immediately, and once you spend them on an item that has been given to your account, that purchase is complete and cannot be cancelled or refunded, unless the item did not work as described or the law where you live says otherwise.

PROBLEMS WITH A PURCHASE

If you paid and your KestraGems or item did not arrive, you were charged twice, or something you bought did not work as described, email us. We will deliver it, fix it, or refund you.

If we remove a paid item within 30 days of your purchase and do not replace it with something of equal value, you can ask for a refund for that item.

WHEN THERE IS NO REFUND

• Items you spent gems on and received, as explained above.
• Accounts banned for cheating, exploiting bugs or breaking the rules.
• Requests made after 14 days for unspent gems, unless the item was never delivered.

HOW TO ASK

Email info@kestramon.com with your Minecraft name, the payment reference from your receipt and what went wrong. If you cannot find your receipt, run /purchases in game and it will show your own payment history. We aim to answer within 3 business days. Approved refunds go back to your original payment method through Stripe and usually show up within 5 to 10 business days.

Please email us before starting a chargeback with your bank. A chargeback can pause store access for that account while it is sorted out.